FAQs

Titanium Tools & Equipment Inc. is a Canadian collision-repair tools and equipment supplier (est. 2013 by industry veteran Matthew Bannister). We specialize in equipment for OEM-certified repair, selling quality brands and backing them with training and support. Our focus is on collision repair tools (frame machines, spot welders, MIG welders, rivet guns, dent pullers, etc.) from reputable brands; they also provide training and repair services on everything they sell.

They carry a comprehensive range of collision repair tools and accessories – spot and MIG welders, frame/bench systems, air tools, cutting tools, drilling tools, dent-pulling equipment, paint stands, vehicle lifts, glass removal kits, and more. Key brands include Celette (alignment/straightening systems), Wielander+Schill, Pro Spot, Miracle System (steel & aluminum repair kits and Miracle Glue), Dent Fix, Induction Innovations (induction heaters), WRD (auto glass tools), DJS Fabrications, Shinano air tools, and many others.

Orders can be placed directly online. In-stock items ordered before 12:00 PM (noon) on a business day typically ship out the same day; orders after noon ship the next business day (no shipping on weekends/holidays). You will receive shipment notifications and tracking by email. If an item is back-ordered or delayed, We will contact you by phone or email. If you need to cancel an order, you have up to 2 hours after placing it to cancel at no charge; cancellations after that incur a 15% restocking fee plus shipping costs.

Yes, in addition to new products, we offer a limited selection of refurbished/pre-owned equipment. Refurbished equipment sold by us carries a standard six-month warranty. Some used listings may be sold directly by customers (with contact info), so no warranty from us. (For special/custom solutions, customers are encouraged to contact sales directly; most products are standard offerings.)

New products come with the manufacturer’s standard warranty (typically 1 year, depending on the item). (Product pages often list specific warranty details, e.g. 1 year on attachments, 2 years on power units, etc.) In addition, as noted above, refurbished equipment sold by Titanium Tools and Equipment carries a 6-month warranty. The Preventive Maintenance Contract offered for spot welders even adds an extra month of warranty coverage on serviced parts. For details on a particular item’s warranty, refer to its product description or contact support.

We accept major credit cards and digital payment methods. You can pay with Visa, MasterCard, American Express, Discover, Diners Club, as well as PayPal, Shop Pay, Apple Pay, and Google Pay. Purchase Orders (POs) are also accepted for approved groups. These options are available at checkout.

We ship only to Canadian addresses only (no P.O. boxes). For non-palette orders of $200 and above, standard ground shipping (2–5 business days) is free. For orders under $200, standard shipping costs $25. Expedited shipping options are available: 1–2 business days for $30 (orders $200 and above) or CA$55 (orders below $200), and overnight shipping (1 business day) for CA$70 (orders $200 and above) or CA$85 (orders below $200). (Expedited and overnight shipping by default applies to packages less 6 lbs; for heavier items requiring faster delivery, customers should contact sales or email before checkout.) Important: We will email you tracking updates. Note that we are not responsible for carrier delays.

We will accept free returns or exchanges only for defective or incorrect items (i.e. not as a “change of mind”). Other returns will incur a restocking fee. If you receive the wrong product or a defect, you must contact us within 30 days of delivery (via sales@titanium22.ca or 647-494-9696). Returned items must be unused and in the same condition you received them. Shipping the return is the customer’s responsibility (prepaid and insured). Upon receipt, the item will be inspected and, if approved, replaced or refunded (to your original payment method). Sale/clearance items are final sale (no returns) and original shipping fees (to the customer) are non-refundable.

Consumables and used items cannot be returned. Specifically, cutting tools and consumables (e.g. drill bits, saw blades, hole punches, etc.) are non-refundable and non-exchangeable. Used or demo equipment is also not eligible for refund or replacement. It’s the purchaser’s responsibility to ensure these items suit their needs before buying.

We provide multiple ways to get help. We offer live chat (on the bottom right corner). You can also call (1-647-494-9696) or email (info@titanium22.ca for general inquiries, sales@titanium22.ca for orders). We monitor social media channels as well. Typically, we respond within one business day. For repairs or service inquiries, contact service@titanium22.ca or call 1-647-823-4922. For assistance in French, contact Bastien: bastien@titanium22.ca or 1-647-254-0976.

We emphasizes strong customer support after purchase. We stock many spare parts and even provide loaner equipment if your tool needs repair, to minimize downtime. For repair service, you can contact our service department at service@titanium22.ca or 1-647-823-4922. We also offer maintenance plans (for example, a spot welder maintenance contract) that include priority support and extended warranty coverage.