Titanium Tools & Equipment strives to offer only the best products to its customers. If an item has our name on it, we stand behind it 100%. To demonstrate this commitment to quality, Titanium Tools & Equipment have a 60 day return policy unless stated otherwise*.
If any item* is not satisfactory, you may return it for a full product refund (less S&H) within 60 days of receipt. Returned merchandise must be in new condition and must include all product related packaging materials, warranty cards (not filled out), manuals and accessories. A refund or credit of the purchase price will be processed upon receipt and inspection of returned items. Incomplete or damaged items may not be refunded. See below for detailed instructions.
Although every attempt is made to fulfill all the items in your order in a timely fashion, Titanium Tools & Equipment occasionally runs out of stock on some items. If this occurs, you will not be charged for item(s) listed as Back Ordered until they are shipped. (Orders paid by check, of course, are fully pre-paid, including back ordered items).
Your order has been carefully packed and thoroughly inspected and we hope that you are pleased with the item(s) you have selected. Despite our care in handling, however, packages do occasionally get damaged while in transit. Please check the packing list immediately against item(s) marked as shipped on front of the packing list. Report any discrepancy or damage to freight carrier/agent that delivered the product to you, and sign only for the material actually delivered. If, upon further inspection, you notice concealed damage or loss, save all boxes and packaging material and notify the delivering carrier/agent.